We collect information from you in order to deliver services that you purchase and to monitor and improve the customer experience on our website. The data collected may include your name, email address, postal address, telephone number(s), and billing information such as credit card numbers. It may also include marketing preferences, survey and contest responses, and information you provide through online chats, telephone calls, and support tickets with us.
Host Rocket services are intended for business use, and Host Rocket does not knowingly market to or collect personal information from people under the age of 18.
Host Rocket collects personally identifiable information in a variety of ways, including but not limited to: online order forms, online chats, telephone calls, market research surveys, and customer support tickets.
Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Host Rocket’s blog or social media pages, this information may be collected and used by others.
Host Rocket secures the information we collect on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.
Where possible, Host Rocket uses industry-standard SSL encryption when communicating your data. Host Rocket also ensures that all customer websites have free access to SSL certificates from“Let’s Encrypt.”
However, no data transmission over the Internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control. Information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Host Rocket will retain your personal information for as long as your Host Rocket services are active.Once your last service has been cancelled, Host Rocket will:
Host Rocket may retain personal information longer in order to comply with specific legal requests or obligations. When personal information is no longer required, we will ensure it is deleted.
Host Rocket uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Host Rocket pages, or register with a Host Rocket site or service, a cookie helps Host Rocket recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Host Rocket website, the information you previously provided can be retrieved, so you can easily use the Host Rocket features that you customized.
Some cookies are necessary for Host Rocket sites to work properly, such as the cookies which indicate you’ve successfully logged into your account. Some cookies, like the ones used by Google Analytics, help us see how visitors use our sites. Others are used to customize your advertising experience. If you visit a Host Rocket website with a browser that has cookies enabled, you are letting us know that you agree to us using cookies with your browser.